Limina support
Your support information.
We use the information you send to investigate your request and reply to you.
What we collect
Your name, email address, store URL and description of the issue. You may also provide a theme version, preset, affected page and screenshots. Please redact customer records, passwords, access tokens and payment details.
Where it goes
Runs Like New uses Google Workspace to handle support. Requests and screenshots submitted through the form are stored in a private support folder, and email is used to acknowledge and answer requests. We do not publish your attachments or use support requests to subscribe you to marketing.
Access and retention
Austin handles support. We keep request information while it is needed to resolve the issue and follow up. You can ask us to remove information you sent or correct your contact details by emailing austin@runslikenew.org. We will explain any information we need to retain to address the request or meet an applicable obligation.
We review closed requests for removal. No automatic deletion period is promised here; Google Workspace recovery and retention settings can affect when deleted information is fully removed.
Third-party services
The company website is hosted by Cloudflare. The optional request form is hosted by Google. Those services process technical information needed to provide and protect their services. These help pages do not add analytics or advertising trackers.
Need help?
Contact Limina support with a question about this notice or your information.